ACESTAR PTY LTD

Terms and conditions of using our Remittances Services

1. Acestar Money Express Pty Ltd may, in certain circumstances, use another Provider’s banking ecosystem to accept online payments. These intermediaries, in their efforts to complete your transaction, might have to conduct KYC, due diligence, store your personal information to open virtual accounts and might provide you with a PayID service. Acestar undertakes to ensure that these accounts are used only for the purpose of facilitating your transaction and completing your instructions. We understand the privacy concerns and undertake reasonable steps to make sure that this information is not used for purposes other than their original intended purpose.
2. Funds transferred overseas by us should be available for payment to the beneficiary within a reasonable time from us accepting your instructions.
3. We collect, store and conduct screening for international and cross-border national sanctions and for any information that might classify our customers into an increased risk. You warrant that by signing or acceptance by emailing back these terms and conditions you automatically consent to such procedures; this includes that we may engage third parties or make use of external systems and subscribed capabilities to complete these obligations.
4. You warrant that you will make reasonable attempts to update or let us know of any change to your personal information, including name, address, identification documents like Driver’s Licence, Medicare and contact details. You also warrant that you will let us know when you move out of your current residence to an overseas location for an extended period other than holidays.
5. To be compliant with the regulatory framework that is in effect and any amendments, circulars, guidelines or changes in interpretations in the legislative and/or regulatory framework may put us in a position to effect stricter controls and adherence to further checks to make sure that our associates, our customers and their beneficiaries do not misuse our channels for any unlawful purposes.
6. We may contact you and/or the beneficiary to confirm your instructions or require further clarity on your identity, collect information on the source of funds, legitimacy of the destination of final credit and may ask you to undertake further actions in relation to this transaction.
7. In some limited circumstances, we may be able to stop or cancel a transfer of funds, where applicable.
8. You agree to provide all information to us that is required for us to reasonably comply with any law in force in Australia or any other country.
9. You declare and undertake to us that the payment of monies to the beneficiary in accordance with your instructions will not breach any law in Australia or any other country.
10. You declare that the monies involved in this transaction were acquired from legitimate sources and this transfer is for legitimate business or household requirements only.
11. Where we collect any personal information in connection with your application, we do so to carry out your instructions and to comply with applicable laws. We act in strict accordance with the Principles of National Privacy Commission, and we do not use any of your private information to promote our business and/or other associates unless you have specifically asked us to contact you in future with promotional information.
12. By signing this application for an account opening for our services, you acknowledge and agree that:
    1. You have read and understood these terms and conditions and agree to be bound by them.
    2. You warrant and confirm that all particulars you have provided to us in connection with this application are true and correct.
    3. In order to complete a transfer and/or stored value transfer request, it will be necessary for us to transfer certain personal information including your name and/or address to a recipient outside of Australia. You consent to such transfer.
    4. You are bound by the regulatory framework of the Anti-Money Laundering and Counter-Terrorism Financing Act of the Commonwealth of Australia, Electronic Transactions Act 2000 and any cross-border equivalent of these in the cross-border locations you intend to transfer to.
13. An electronic acceptance by clicking accept OR by replying to our email with the term “ACCEPTED” means and holds equivalent of signing a hard copy of these terms and conditions and your electronic remittance applications.
14. In certain cases, we would have sent you an email with these terms and conditions and you have to reply back saying ACCEPTED to inform us that you have accepted these terms and conditions and therefore they become binding on both parties.
15. A Proof of Payment you send us is evidence on which we rely to execute this transaction. Bouncing transactions are equivalent to a dishonoured cheque; you are aware of this.
16. An electronic instruction should always be accompanied with a contra-referenced Proof of Payment. Failure to attach a proof of payment or failure to make payment in time will empower us to hold this transaction until a payment is made or, if there is a variation in rate, to cancel the transaction altogether; the discretion is ours.
17. You understand it is your responsibility to make sure your email attachments do not contain viruses and you communicate to us through your registered email; communications from any other email will not be considered authentic.

Acceptance: Signature of the Applicant or Electronic Signature of the Applicant or reply back to the email saying “ACCEPTED” by the Applicant.